– Booking & Payment

• All booking must be confirmed in an email or text. 
• 30% deposit for all services due at time of confirmed booking. 
• Remaining balance due in full 7 days prior to first date of service(s)
• Cancellation fees may apply.

• Cancellations for overnight stays must be made 7 days prior to the first visit for a full refund.
• Cancellations for drop in visits and walks must be made 24 hours prior to the visit for a full refund.
• Deposit will be forfeited for any Overnight visits if cancellation made less than 7 days prior to first visit. 
• Deposit will be forfeited for any drop-in costs and walks if cancellation made less than 24 hours prior to visit.

– Access to home

• Clients must provide a working key or code before services begin. 
• Keys can be returned after the service or securely kept on file with permission.

– Pet Health & Behavior 

• All pets must be up to date on vaccinations, flea/tick prevention, and in good health. 
• Any history of aggression, anxiety, or special care needs must be disclosed during the meet and greet. 
• I reserve the right to refuse or discontinue services if a pet poses a risk to safety. 

– Emergencies & Vet Care

• In case of illness or emergency, I will attempt to contact you immediately. 
• If you’re unavailable, I may take your pet to your listed veterinarian or the nearest emergency vet. 
• All veterinary costs will be the owner’s responsibility.

– Photo & Social Media

• With your permission, I may share photos of your pet on social media or for marketing. 
• No identifying information (like address or last names) will be shared.

– Liability 

• I will take every reasonable precaution to care for your pet and home. 
• However, I am not liable for damage, injury, or illness caused by uncontrollable factors (pet’s behavior, pre-existing health conditions)